Privacy Policy

Last updated: 16 June 2026

ToolMart (Pvt) Ltd (“ToolMart”, “we”, “us” or “our”) operates the website ToolMart.lk (the “Website”). This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our Website or make a purchase. By using the Website, you consent to the practices described in this policy.

1. Information We Collect

Information you provide to us

• Name, email address, phone number, and delivery/billing address.
• Account login details (username and password).
• Order details and purchase history.
• Messages and enquiries you send to our customer support.

Information collected automatically

• IP address, browser type, device information, and operating system.
• Pages visited, time spent, and referring website.
• Cookies and similar tracking technologies (see Section 6).

We do not store full payment card numbers. Card payments are processed securely by third-party payment gateways.

2. How We Use Your Information

• To process and deliver your orders and send order updates.
• To manage your account and provide customer support.
• To respond to enquiries and process returns or refunds.
• To improve our Website, products, and services.
• To send promotional offers and newsletters, where you have opted in.
• To detect and prevent fraud and comply with legal obligations.

3. How We Share Your Information

We do not sell your personal information. We may share it with:

• Delivery partners — to fulfil and ship your orders.
• Payment processors — to securely handle transactions.
• Service providers — such as hosting, analytics, and email providers who help us operate the Website.
• Authorities — where required by law, regulation, or legal process.

These third parties are only permitted to use your information to provide their services to us and are required to keep it secure.

4. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements. When no longer needed, your information is securely deleted or anonymised.

5. Data Security

We implement reasonable technical and organisational measures — such as encryption (SSL/TLS), access controls, and secure servers — to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Cookies

We use cookies and similar technologies to keep you signed in, remember your cart, analyse traffic, and personalise your experience. You can control or disable cookies through your browser settings, though some features of the Website may not function properly without them.

7. Your Rights

Subject to applicable law, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information.
• Withdraw consent for marketing communications at any time.
• Object to or restrict certain processing of your data.

To exercise any of these rights, contact us using the details below.

8. Marketing Communications

If you have opted in, we may send you promotional emails or messages. You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or by contacting us.

9. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

10. Children’s Privacy

Our Website is not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes become effective when posted on this page with a revised “Last updated” date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or your personal information, contact:

ToolMart (Pvt) Ltd
Email: [email protected]
Phone: +94 XX XXX XXXX
Address: [Your business address], Sri Lanka